mobile plain upgrade

[flydomi1]

Hi guys.

Maybe I want to "upgrade" my mobile plan but I can not do it.I can not see any plan because webside of EE is not working well as usually.Someone can solve this problem?

Always I get "internal server error" when I try to "watch" the mobile plan.

Thank you for your helping EE.

[Linzi_H]

Hi @flydomi1 

Welcome to the community.

It's fab to hear you want to upgrade with us! 

Have you checked your main online account and the EE app? If so, are both options not showing the information you need?

Linzi

[flydomi1]

Hi

Sorry for the late response.

The EE App and the EE website is not working well.I mean when I want to check the "Sim Plans" or the "Uprades" then the website is writeing:Internal Server Error.

It happens always.It seems the EE website is not working correctly a long time ago.

So this problem started a long time not now.So I think EE needs to fix own website.

And I do not want to call anyone or go to one of the EE shop to see "sim plans" or "upgrades".

Thanks for your help.

[wakka80]

have you tried clearing your cache and trying again 

[flydomi1]

Yes  I did it.

Nothing work.EE website is "disastrous".

As I told the EE app also not working properly on the mobile phone.

The problem is same.Internal Server Error.

PC or mobile ........

[Leanne_T]

Hi there @flydomi1 

Thanks for coming to the community. 

If you are getting this error using the app and the EE account online, please get in touch with our tech guides on 150 and they will get this looked into for you and see what is needed to resolve the error. The team can also go through upgrade options with you 🙂 

Thanks 🙂

Leanne.

[flydomi1]

Hi

So it means the website of EE is s..t.

I mean it does not work properly and EE does not want to fix it.

Thank you.

[Leanne_T]

Hi there @flydomi1 

Have you been in touch with our mobile guides to get the error message you get when trying to upgrade looked into? 

Leanne. 

[flydomi1]

Hi

Not really.

My english is basic.So the communication can be difficult.

But I do not understand why I can not get the "Sim Plans" via email in PDF file.

Thank you

[Chris_S · Accepted solution]

Hi @flydomi1 We don't have an option to send a copy of our sim only plans by PDF, but if you pop into an EE store, they'd be able to show you our plans, and physically show you some phone options.

I completely understand that calling may not be the right option for you, but heading to one of our stores may be a better option.

To find a store near you, just click this link Store finder You also have the option to book an appointment in a store via that link.

Chris S