messages

ernaniwagner
Visitor

Text messages
004915212983074  12/05/2026 - 17:38

Text messages
004915212983074  12/05/2026  - 17:40

EE charged me for 4 (four) messages to that number, even though I only sent 2 (two) messages. Therefore, it's not about the amount, but about the mismanagement of their work, I demand a refund of the money charged in excess.

1 REPLY 1
bristolian
EE Community Star
EE Community Star

The SMS standard allows for upto 160 characters in a single text message. Modern smartphones allow messages of much longer to be written and sent as one.

Those messages will be broken up by your phone and submitted to the network as individual chunks of 160characters, reassembled by the destination phone into a single message.

That each of your messages has been charged twice, suggests there were between 161 & 320 characters in said messages.