I have a similar issue with EE just like @Kevindye1981
I got a Samsung from EE with a family and friends discount and I was told the discount will start at the next billing but I have been made to pay the full amount even after several complaints. I am still yet to get this resolved after 10 months and get my refund. I am really bitter about this experience.
Hello, I ordered a phone a while ago, I have a contract with you, I pay regularly, but I did not understand the person on the phone, what did he say, will the phone be delivered to me
Hi @EMAMGW I'm sorry to hear that you're having issues making a complaint on line,
We have various methods that you can use to make a complaint, you can call us and log a complaint with a guide, you can use our web form or you can write a letter of complaint into us.
We have all the ways to make a complaint on this link: Make a complaint
I have tried the Make A Complaint option but once completed and I submit it goes to a page that says BLOCKED and nothing else. I cannot call to speak to anyone as I cannot get a signal and when I do get a signal it does not last long and the call cuts off.
