Thanks for your reply. I am aware of the complaints process. Irrespective of whether I have logged a complaint, if you take a step back, I suppose the bigger discussion point is that if EE dealt with their customers via email, I wouldn’t have to be having this conversation on a public forum which is what this thread is about. Also, the email I received from EE, who it seems are happy to contact me by email and unwilling to receive an email in reply, was outside of your office hours and therefore cannot be responded to via phone or web chat until the following day, resulting in a stressful night for me!
