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ee social media chat

may755
Contributor
Contributor

‎24-09-2024 02:33 PM

Has EE social media chat customer service closed? 

0 Helpful
5 REPLIES 5
Schockwave
EE Community Star
EE Community Star

‎24-09-2024 02:50 PM

@may755 , are you on pay as you go or contract? 

If on contract, you will find it within the app by clicking on manage at the bottom, but if they are very busy with phone calls, then you may have a wait.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
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Chris_B
EE Community Star
EE Community Star

‎24-09-2024 03:04 PM

@may755  just to check, do you mean Facebook, X or live chat.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
may755
Contributor
Contributor
In response to Chris_B

‎24-09-2024 05:00 PM

I mean Facebook or X. Writing in there now just gives me an automated message about how to contact them. 

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MJP25
Explorer

‎04-01-2025 08:10 AM

I came to the forum to ask the same thing. What once used to be great customer service via Facebook and Twitter/X is now non-existent. The app support is terrible - contacted them yesterday and was given an approximate response time of 4 hours. I’ve still yet to receive a response today. Is this the new normal?

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Chris_B
EE Community Star
EE Community Star
In response to MJP25

‎04-01-2025 09:23 AM

Social media isn’t customer support,   Social media is about showcasing products/information to customers.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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