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ee app

Cubby67
Investigator
Investigator

‎12-06-2023 02:57 PM

Can anyone from ee tell me whats going on their app hasn't worked for atleast 3 weeks and someone from ee said they would call me back regarding another issue 2 weeks later im still waiting for his call 🤔

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1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎12-06-2023 03:54 PM

Hello @Cubby67 ,

Welcome to the community,

Have you made sure you have the latest version? Have you uninstalled and reinstalled the app?

I have found that exiting the app and getting it up again it works, have not needed to uninstall and reinstall.

If this does not work, you could ring customer service and ask them to reset your account.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
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