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Community Activity
Cant Access my account via APP or Website
What on earth is going on here? I have seen so many posts saying the same thing! I can not access my app or online account AT ALL. Yes I have called support several times to no avail as I get told its an issue, I have tried everything like deleting a...
SIM card
How do I get a new SIM card
HIHi SIP (communicator app) phone stopped working
My partner has been working from home just fine making calls using HiHi communicator app on her work laptop until Monday morning 3 days ago when it started saying making calls was unavailable.As a work around we used a hotspot to test and instantly w...
New to EE TV - a few issues
I am trialling EE TV with a view to ending my 23 year relationship with Sky, and I can't say I'm too impressed so far.Now, some of these may be fixable, and if so, any help appreciated.1) Can't easily skip adverts on ITV recordings, although I realis...
Stolen phones
Hihas anybody else had there new mobiles stolen by the dpd driver? I had 2 devices delivered 2 weeks ago and when I went to open the box’s to get the phones out the seal was already broken and the phones gone. It’s now been 2 weeks and I’m still with...
Smart Hub Plus SH31B Router Firmware changelog
Hi,Just thought it might be worth putting up a list of all the firmware rollouts for the Smart Hub Plus SH31B Router that have happened in the past year or so to see if this adds/removes functionality or fixes/introduces any bugs to the routers.Last ...
Home page has new symbol says welcome to EE ?
Today I have the EE on closed page when open phone as normal now I have a shamble on home page which says welcome to EE I have been with EE for years many so why ? And how to remove if I click it it won’t allow me to remove permission to stop notific...
Network Service Status page is down?
I got a text from EE last Tuesday to say that there were problems with our local mast. Three days later we still have zero mobile signal at home. More frustratingly, the network service status checker at https://ee.co.uk/help/service-status has bee...
Home Phone Settings Within App
I'm wondering if anyone can shed some light on how to solve this?Since I moved to EE from BT in Match 2025 for my broadband and digital voice, the settings for calling features within the EE app on my phone does not work and never has. I have spoken...
Wifi not working
From the recent transition from BT to EE I am getting constant wifi issues, and it’s frustrating. I have had an engineer come out and install a new modem, however this did not rectify the issue that I am having. As a paying customer, I expect a relia...
