ee app and website suggestion

[c1992]

I have a important suggestion for the EE app and website security Pain when you click on a person in the top corner I click on fing that looks like a person when I have clicked on it, I click onto login and security scroll down to where it says two factor authentication, and it comes up with my mobile number

I am needing the two factor authentication to show a email address as well as my mobile number that I provide to you. The email address will be for my power of attorney. Who needs that this to my account for payment and to check what I am buying.

[Lesley_W · Accepted solution]

Hi @c1992 

Thanks for coming to our community.

I appreciate your feedback and will pass this on. If you are wanting to discuss options for someone else to manage your account on your behalf, I'd recommend speaking to our customer care team on 150 so they can help.

Lesley