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How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by • EE Community Support Team
  • 596897 Views
  • 0 replies
  • 12 Helpful

Hi everyone

My name is curt I am trying to navigate round the new version of the EE APP but finding it really difficult to use            

Website login loop

I have been trying to login to manage my mobile phone account.  I click on manage and it sends me in a constant 'login' loop when I am already logged in.I have phoned EE 3 times. The first guy said 'I'm not surprised', the second said 'that's strange...

Account Settings

Are Menu and Account Settings no longer available? When touching on the 3 horizontal line link on the top left of this site it offers My EE and not Menu or Account Settings anywhere

HollowayRoad by • Established Contributor
  • 3569 Views
  • 6 replies
  • 5 Helpful

Cannot access usage on new app

I need to check on a phone number I have called and usually go into my usage and it shows the number time of call etc. since new app this isn’t showing now, what do I do? 

Jodi3-B23 by • Investigator
  • 674 Views
  • 6 replies
  • 1 Helpful

Website is pretty rubbish

This has been going on for months. When I log in to MyEE and then click on 'date usage' or 'extra charges' it just comes up with a blank page that stays blank no matter how many times I refresh it. Honestly EE, if you're trying to get everyone to do ...

Standard Upgrade issues

So I'm having a hard time sorting my upgrade out.I've been a loyal customer since 2013 and always used the 'Live Chat'. I can see it's no longer available?What is the alternative to sorting this via online because I have extreme anxiety than prohibit...

Resolved! old device

my ee app and ee usage still shows my old iphone 11 which was pay as you go i now have a contract with the same name and it will not let me see my data and usage ect 

Log in

Hi my name is xxxxx xxxx. And i can't log in the app . I can't see my bills. Have something problem. Can you help me?  [Mod edit: Please do not post personal information on the public board. Thanks!]

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