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Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 590407 Views
  • 0 replies
  • 12 Helpful

New email

I have logged into my re with new email address and no longer use my old one. What do I do now?

Data gifting not working

Very frustrated as data gifting consistently not working. I have sent hours waiting for help on the phone and on the chat line but still no solution. I go Ave also made a complaint but got not reply. Can someone please assist? Thanks.

wosoman by Visitor
  • 1025 Views
  • 7 replies
  • 0 Helpful

Can't access my EE account

Hi - I have a login and get into the EE site OK. Then I see a page that says Register but when I try to add my mobile no it says: An account holder and main user for this number already exist. However, I can't see my account, can't see a 'settings' o...

App downgrade

Since the implementation of the modified app (a downgrade), it is still unable to show data usage, extra charges, the correct time greeting or any other useful info.

Crithwood by Established Contributor
  • 902 Views
  • 9 replies
  • 6 Helpful

Can’t gift data

I can’t gift data on my eewas working ok till 15/9can this be sorted by ee urgently pleasecan’t find a way to complain online which is frustrating, waiting time on phone impossible and no replay on chat

trying to add payment details but fields won populate

Please can someone tell me if the problem of the fields on the set up payment page have been reported. Basically, the fields where you put in credit card info are available and therefore credit card details can not be given. Has this been reported to...

Telguard by Visitor
  • 364 Views
  • 1 replies
  • 0 Helpful