EE app

[Profile closed]

Does anyone know why the My EE app logs me out automatically? Please can someone help me 

[Leanne_T]

Hi @Profile closed

Thanks for coming here. 

Can you try deleting the app and reinstalling, does the same happen? 

Can you access your My EE account online? 

Leanne 🙂

[Profile closed]

Yes, it's happened ever since the new version 5.0 of my EE app came out 

[Leanne_T]

Hi @Profile closed

Have you deleted and reinstalled the app? 

What device are you using? 

Leanne. 

[Profile closed]

yes I have 20+ times 

[Leanne_T]

Thanks @Profile closed

Can you view your account of you log into your My EE online? 

What device are you using? 

Leanne.

[Profile closed]

yes I can Will there be an update for this to fix the app please Thanks 

[Leanne_T · Accepted solution]

Hi @Profile closed

This will need looked into for you.

Please call us on 150 or 0800 079 8586 and the team will help you further 🙂

Leanne.

[chistery]

I had to clear all app data for it to stop logging out on my phone every time. Been ok since.

[Profile closed]

How do I do that on a Samsung device please