EE app and website

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Sorry, you can't upgrade this device just yet

Ever since being swapped to an esim my online account says “Sorry, you can't upgrade this device just yet”. My contract ended 22/09/22. When I text UP to 150, the reply comes back “Great news: you're ready to upgrade! Check out ee.co.uk/eeup to see y...

App and website issue

I was told the problem I have with my EE is a global issue is they any information to see when it will be fixed I keep getting this error LOGIN ERRORWe're working on fixing this page. In the meantime, find help at ee.co.uk/help What happened?Sorry,...

text from MyEE

I Have just just registered with EE, I have recieved a text from My EE this is a copy with pin deletedYour PIN is xxxxxxx. We will never call you to ask for it on the phone. Didn't ask us for a PIN? Please call us ASAP on 150.Should I be worried ?? I...

Resolved! Online account

How can I merge accounts online?

Damaged phone

I've broken my screen after dropping my phone. It is insured but need to get in touch with EE from my mum's phone but when I call 150 it only recognises her number.Is there another number I can call to actually speak to a human

I have having trouble with the card digits for online top up

I am trying to top up my phone and someone elses but the box where you key in your long card number is asking for 13-19 digits, I key in my 16 digits and the error pops up in red to say key in 13-19 digits. This is a bug please can it be solved so th...

Stupid

The EE app isn't working

Since topping up my apps have gone weird!

I topped up my pay as you go mobile on the 3rd Nov £30 pack. I had a rollover of 88.6gb.When I log into my EE data says zero, standard rate for txt and calls. So I did an Al txt to 150 it said I had 2788.6gb data! Also my vpn app now keeps crashing e...

EE app

Using a data only sim in EE router, downloaded the app to check how much data is left. The only message is Something went wrong try again later. It’s the same every time.HOW can I check my remaining data if the app does not work?? 郎

Latest mobile app update not opening

I have a Haewii phone, I have had no problems with the app until I was asked to update it last week, since then it hasn't worked at all, when I press the icon it just takes me back to my phone home page. I have uninstalled the app, restarted my phone...