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Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 590146 Views
  • 0 replies
  • 12 Helpful

I can't log in to upgrade my plan

I can’t log in on the webpage to upgrade my deal. I want to get a5g plan and I am already a customer of ee but every time I stuck at the log in page when I try to finish payment. It is the page of filling the form of myself including choose whether t...

youshiqi by Visitor
  • 342 Views
  • 1 replies
  • 0 Helpful

Unable to view add ons

Recently I was unable to access my account, so spoke to customer services who reset something. I can now log in but can’t view any add on information, any one else have this issue? Doesn’t work on website or EE app. Seems to be a few issues with EE r...

jrhop by Established Contributor
  • 607 Views
  • 3 replies
  • 0 Helpful

app bug

hello. I have 2 numbers registered in the application and I activated unlimited data for the second number but it was activated on the other number. It's not the first time it happens. Do you have any idea why?

sutzu by Visitor
  • 334 Views
  • 1 replies
  • 0 Helpful

Opening a previously downloaded app

Good Morning, I hope you all had a fantastic festive period. I previously downloaded the “My EE” app. Over the festive period I have stopped being able to open the My EE app. When I attempt to open the App I am confronted with the following message “...

Nigel99 by Visitor
  • 306 Views
  • 1 replies
  • 0 Helpful