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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 12660 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 26075 Views
  • 15 replies
  • 11 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 547874 Views
  • 0 replies
  • 12 Helpful

Is ee wed site a joke?

The ee Web site is an absolute joke.  I pay for itemised billing (texts and calls)  for days I have been trying to access this information online with no luck other than an error message saying please try later.  I also contacted the support team via...

Rachw78 by Investigator
  • 517 Views
  • 9 replies
  • 0 Helpful

Resolved! Control of my account

why does it not let me control my account and says This number already has a main use only they can change these settings 

Hodgin by Visitor
  • 317 Views
  • 1 replies
  • 0 Helpful

Can’t gift data

I am so fed up with the EE app which won’t allow me to gift data. The same screen keeps coming up with they can’t access that information and please close the app and try again. I had to actually go into a store to get them to do it for me. I have tr...

Ruthie66 by Visitor
  • 321 Views
  • 1 replies
  • 0 Helpful

Resolved! New email address

I need help with Changing my new email address with my number to link up with my new email address  [Mod edit: Please do not post personal information on the public board. Thanks!]

April34 by Explorer
  • 1013 Views
  • 3 replies
  • 1 Helpful

Account

hi there, so I recently got a new phone and I can’t access my ee app to show me my usage for my new number, I’ve tried to register a new account with my new number but it tells me I already have an account with that number which I’m assuming is my ol...