EE app and website

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The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Not upgrade eligible

Hi,Am I the only one to be told by the My EE app/website to be told that I am "not upgrade eligible" when I quite clearly am?My 2-year contract expired around 6 weeks ago but I decided to wait until I had time to properly research and make an educate...

Forgot password

Can't remember my Internet password

O2 activation text / MyEE app not working

I received a text this morning from O2 saying my number was now activated for a Custom Plan. I have a contract with EE, same number since I was a teen. Was previously able to access MyEE app on my phone but it's now not letting me link my device. Not...

App and website issues

Hi, for a while now My ee app is telling me I'm due an upgrade however the app (and website) just keeps circling back on it self everytime I click to view upgrade options. I've tried un installing and reinstalling the app but that didn't help I've t...

Resolved! Hi I got Google pixel 5a , I downloaded my ee app, how can I register my e esim

Can't add account/number to My EE

Hi, Joined EE last week, Number Port completex earlier today.I've successfully created a My EE account, but when I try to add my Number to the account, I keep getting an error message.Do I need to give it another day or so for the dust to settle on t...

Re: Can't log in to My EE app

I am trying to log in to my EE but when I put my mobile number in it says An account holder and main user for this number already exist.

EE App not working after update

After the latest EE App update, the App no longer works for me.I can login and see my plan etc, but when I try to see my usage - the thing I really need - it says that I have 0 remaining (untrue) and then . . . "Something went wrong and we cannot sh...

Upgrade does not work

Getting highly frustrated, trying to upgrade my phone. The upgrade process simply does not work. I have been trying several times a day at different time of the day for over a week. I have tried the app on different devices, the website on differen...

Resolved! Not account holder

Whenever I sign into my account, it says I am not the main account holder, and therefore doesn't let me do/see a lot on the app. However I am the account holder! Is there a way around this?