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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 9379 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 23211 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 493296 Views
  • 0 replies
  • 12 Helpful

App down

Do we know when the website and app will be finishing with its updates and actually allow customer to access there accounts. I understand updates etc are needed to be done but kind notifactions via sms, emails etc would be nice along with expected ti...

Gifting data

On the new update app, it will not allow me to select my daughter as an option to gift my data to her. This is a massive inconvenience.why has this only happened since your update?????

Ee

https://community.ee.co.uk/t5/My-EE-app-and-website/Why-is-ee-app-still-showing-it-s-in-maintenance-totally-unusable/td-p/1070482

Morgan44 by Visitor
  • 250 Views
  • 1 replies
  • 0 Helpful

Good timming.

Good moment to make some upgrade now to app,I have my account suspended and I can't pay it to use it again   

The app has become a royal pain in the ass

Why did it work okay until recently and now it’s rotten? Never working or repeatedly kicking me out and making me sign back in, the app is meant to make it quick and painless but in fact manages to **bleep** me right off! 

colgum by Visitor
  • 289 Views
  • 2 replies
  • 1 Helpful

app

why not spend a little money employing competent coders, then the app wont be down so often whilst they fix their mistakes

My EE App

It says the My EE App is being improved, when i go on the app, any idea when it will be back on and running as i want to use the app to report my phone lost

Katylou01 by Investigator
  • 318 Views
  • 1 replies
  • 0 Helpful