Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I've broken my screen after dropping my phone. It is insured but need to get in touch with EE from my mum's phone but when I call 150 it only recognises her number.Is there another number I can call to actually speak to a human
I am trying to top up my phone and someone elses but the box where you key in your long card number is asking for 13-19 digits, I key in my 16 digits and the error pops up in red to say key in 13-19 digits. This is a bug please can it be solved so th...
The EE app isn't working
I topped up my pay as you go mobile on the 3rd Nov £30 pack. I had a rollover of 88.6gb.When I log into my EE data says zero, standard rate for txt and calls. So I did an Al txt to 150 it said I had 2788.6gb data! Also my vpn app now keeps crashing e...
Using a data only sim in EE router, downloaded the app to check how much data is left. The only message is Something went wrong try again later. It’s the same every time.HOW can I check my remaining data if the app does not work?? 郎
I have a Haewii phone, I have had no problems with the app until I was asked to update it last week, since then it hasn't worked at all, when I press the icon it just takes me back to my phone home page. I have uninstalled the app, restarted my phone...
I’ve had to register in the new app. I visit once a month to share data between 4 family phones & tablets on my account. There was a very handy at-a-glance page where we could see who had what data and could then transfer where needed. The very us...
It seems that EE are having problems allowing users to update their personal details on their website leading to important personal data being incorrectly shared with unauthorised members of the public. Awkward it maybe for EE..a serious failure for ...
Since the new app download I have a notification but can't find what it's for! It's driving me mad! Anyone got any ideas why it's there?
