EE app and website

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Re: Upgrade

Here I am 23rd April 2023 and still the same problem exists on the upgrade error EE gives. Cant find that page. Surly EE should have sorted this issue by now. The app and web site is useless.

Payment isnt working on the app

Is the payment system down?

It no longer accepts my U.S. credit card for packages

I’ve used my U.S. credit card for years with ee but suddenly it fails when trying to make payment for my mobile broadband package. Yet it works when topping up. I tried adding an EU transferwise credit card but the system won’t accept it. Help! @Ever...

Trouble adding accessories to be picked up from store.

Having selected to buy now ps5 in accessories and have it delievered to my local store. Ive tried everything. It seems like it is impossible to buy a ps5 from EE. Its actually outrageous the time i have spent trying to order one. Please someone hel...

Change address

EE Systems not working.

I have recently purchased a SIM through my account for my wife. I have tried to manage my numbers (add her name to the SIM) and keep getting an error message, telling me to try later.I am trying to gift data from my plan to my wife's and there is no ...