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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 9423 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 23240 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 494340 Views
  • 0 replies
  • 12 Helpful

Data gifting on apple phone with new app not working

I always share data with my son who works abroad but since the new EE app I can find the data sharing page and the app lets me switch between my son’s and my numbers in the ‘gift from’ drop down box but when I tap on the ‘select who needs data box’ n...

Redzekey by Investigator
  • 483 Views
  • 8 replies
  • 0 Helpful

Can’t gift

Can’t gift data on the new app - need to transfer data immediately. Not giving me the option to receive data from other number on my account, only gives me the option to buy more data!! Not getting any message that app os closed for maintenance- and ...

T74 by Investigator
  • 532 Views
  • 16 replies
  • 2 Helpful

5.7.1 release

Sadly I’ve downloaded the last way. Edison of the app and it solves nothing for me. Unable to toggle buttons blank pages and the app is very laggy. lee

Bazinga by Established Contributor
  • 366 Views
  • 5 replies
  • 1 Helpful

Online shop not working

Im having difficulty for weeks now with the online shop, im trying to find out costing for an ipad upgrade keeps coming up with error messages