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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 11512 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 25008 Views
  • 15 replies
  • 11 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 529397 Views
  • 0 replies
  • 12 Helpful

Re: Network

The app will not work, you cannot go to myee via the Internet and I can't top up through 150 either and you can't even talk to a real person about it. EE used to be great but I'm afraid this has happend to many times so il be changing my provider tom...

MatGevy by Visitor
  • 270 Views
  • 1 replies
  • 1 Helpful

Network

Not happy with Ee always seems to be problems with this network,after so many years,I’m fed up and I’m leaving!!!!!!!

Data

I cant send my son data because if the app issue

briersr by Visitor
  • 263 Views
  • 1 replies
  • 1 Helpful

PARENTAL controls

I have call them and **bleep** assure me that parental control it's been deactivated, I am still waiting 2 days to this for happen and noa I can't contact them trought chat? Poor customer service! 

Osc234 by Visitor
  • 358 Views
  • 2 replies
  • 0 Helpful

trying to add accessories to plan -

trying to add airpods to plan.log in to me eeclick my devicego to add onsadd accessoriestakes me to ee shoppage crashes'SORRY! we couldnt find that page......every link is the samelogs me outi log back in 'SORRY! we couldnt find that page.....the web...

My number isn’t on my account

My number isn’t on my account  it’s my moms number on there but we changed the account via phone to EE and I pay for my own account [mod edit: please do not post personal information such as phone numbers on the public board. Thanks!]

App is broken

Thought I had paid my bill through the app but it keeps saying something went wrong and it is also flashing up when not in use, I have a pixel 6