Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
We've teamed up with Airtime Rewards to give you a chance to win £100 credit towards your EE Mobile bill. With Airtime Rewards, you get money back every time you shop in-store or online at over 150 retailers. Then, when you're ready, you can use...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Let your favourite retailers help you save money on your EE monthly mobile bill or credit for your pay as you go account. > No sign up or monthly fees. Secure. Simple.> Available on Pay monthly & Pay as you go. Starting is easy, sign up throug...
Hi, I've been trying to do an early upgrade on my phone - I'm quite prepared to pay the early upgrade fee because I'm an impatient soul and want the new Samsung as soon as it comes out. Every time I have tried, I get to the My Shop page, click on the...
Is the online help chat down? I cannot seem to connect to anyone and on some pages there is no link anymore? Regards, Rob
My account is showing as having an Apple iPhone 11 Pro Max or something which sounds like a fairly new phone. It therefore says I am not due an upgrade even though my upgrade was due in Feb. It doesn’t show any of my plan details and when I go in sto...
Hi, @Katie_B I am having the same issue. Can you advise how I get my deactivate account sorted too please? Thanks Helen
Are the app and website down due to planned maintenance? I need to swap data between my 2 lines but can’t sue to not being able to access app or mobile services on the website.
App isn’t working. I’m trying to gift data but it’s not allowing me to access my account. I tried online but same thing
When I log on to the website or use the app, it says my account is suspended even though customer service has assured me that it isn’t. Due to this I am unable to look at anything or make changes! can anyone help?
Hello, I've had the same issue as well how do I get it resolved @Katie_B
