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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 1067 Views
  • 12 replies
  • 1 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 16252 Views
  • 15 replies
  • 8 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 194337 Views
  • 0 replies
  • 10 Helpful

Earn money off your EE account with Airtime Rewards

Let your favourite retailers help you save money on your EE monthly mobile bill or credit for your pay as you go account. > No sign up or monthly fees. Secure. Simple.> Available on Pay monthly & Pay as you go.       Starting is easy, sign up throug...

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Leanne_T by EE Community Support Team
  • 13182 Views
  • 11 replies
  • 2 Helpful

App upgrade actually a downgrade?

I find the new app worse than the old, and that was poor. It greets me with things like " good morning" etc, but gets that wrong. It doesn't know what time of day it is. After logging in, to do some actions requires me to again log in. And to make en...

Crithwood by Established Contributor
  • 704 Views
  • 21 replies
  • 4 Helpful

Important

Hii I am unable to open MY EE account please give me solution  My mobile number is xxxxxxxxx [Mod edit: Please do not post personal information on the public board. Thanks!]

Jaskaran by Visitor
  • 246 Views
  • 1 replies
  • 1 Helpful

Unable to log in to MyEE

I am trying to log in to this crap site for more than 10 days now and when trying to do so and inserting correct username and password it just says "you've successfully logged out"How come if I haven't even been able to log in in first hand?Also when...

gusgerai by Investigator
  • 1020 Views
  • 9 replies
  • 0 Helpful

Resolved! Buying additional products

Hi all.I currently have mine & my son's phone on my account. I've ordered a new watch5 Pro but had to do this over the phone as my app says that I'm currently unable to add products to my account. I was told that this wasn't the case when I ordered m...

CTID1882 by Established Contributor
  • 328 Views
  • 3 replies
  • 3 Helpful

Cannot access app

Hii try and log on and it takes me to a page saying I must unblock cookiesi have done this and still the sameAny help out there?

Mark472 by Visitor
  • 231 Views
  • 1 replies
  • 1 Helpful

Gifting Data

Hi,  On my account, I am usually the main account holder and each month I go in and "gift data" to the others on the account. This month my app updated and locked me out. Now that I am finally in, the number linked to my account is the secondary numb...

Hahessy by Visitor
  • 238 Views
  • 1 replies
  • 0 Helpful

Early upgrade

Good Morning,I logged into my EE account for the past couple of days it's been giving me a message saying I can have an early upgrade for free.I've screenshot the picture below, but when I go into upgrade early option it is telling me that I need to ...

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Bobblot by Investigator
  • 265 Views
  • 2 replies
  • 0 Helpful