Wrong email address

[GeorgeWeb]

My email address in 'personal details' is wrong - it's clearly someone else's with a similar name to mine. I can't change it because a code is sent to the wrong address to allow the change. I'm apparently blocked from all ee sites now too!

[GeorgeWeb]

The chap I spoke to seemed baffled by this - suggested it was human error. The email address was a virgin.net one, which I've never used so perhaps another user has my email address on his/her account.

[Michael_D]

Thanks for coming back to us @GeorgeWeb.

It is more likely that the email address has been entered incorrectly. If someone had your email address, you'd be getting emails with their account details.

Did the team manage to get it corrected for you?

Michael

[GeorgeWeb]

Yes, I've checked and it has been amended. I'll never know how it came about!