Why is website not working

[Loz36]

Mines the same been like that for a month or so 

[Christopher_G]

Hi @Loz36 

Welcome to the community.

What happens when you try to access your account? Do you get any error messages?

Chris

[jasonrmortimer]

Can't check my data usage 

[Christopher_G]

Could you try on a different device or browser please, @jasonrmortimer?

Chris

[Loz36]

Tried several over the past month just saying there is been work done mobile date not working most the time either 

[Loz36]

Just saying it is been updated and they are doing work 

[jasonrmortimer]

Tried doesn't work

[Schockwave]

@Franna1 , @jasonrmortimer , @Loz36 , is this to do with the app or the website itself?

If it is the app, try clearing the cache, uninstalling and reinstalling the app, otherwise you will have to ring customer service to get them to reset your account.

[Loz36]

I will try that thank you 🙂