Why is the EE site SO undeservedly bad?!

[Wilderness2k]

Seriously, this website is one of the worst I've ever seen, especially for a company that brags so much about it's awards won, and even more so when almost EVERYTHING says to "do this online" - WE CAN'T!!!!!!

I don't think I've ever seen a website that logs you out with every single click, and then spurts a load of gibberish about how they're number one. You're not, you just make the most sales, but your website and customer service leave a LOT to be desired.

Oh and the bloody app, wow! Talk about false advertisement! I got a notification to add "the brand new Apple Airpods" to my plan, did that and then arrived the previous years model turns up. Have you ever tried to return an item to EE because OH MY GOD is it an effing joke!! I still don't know if the returns are open as I've had NO comms. No email, no text, NOTHING.

EE, this is embarassing. DO BETTER!

[Leanne_T]

Hi @Wilderness2k

I'm sorry to hear this and thank you for the feedback. 

Have you spoken to our mobile care team on 150 to get the Air Pods returned? 

Leanne.

[Wilderness2k]

I’ve tried but it’s almost impossible to get anyone on the other side of the phone.

And I shouldn’t even have to - this website is not build for purpose and is one reason of many as to why I’ll be ending my contract and never coming back to EE.

If there’s not enough people to cover the calls then an alternative needs to be arranged and this is taking the mick out of the paying customers. 

[Leanne_T]

Hi @Wilderness2k 

Sorry we have no account access on the community, if you can try calling us again the team will be happy to help and get this sorted for you.   

Leanne.        

[Wilderness2k]

I've now been on hold for 37 minutes, so I have my doubts.

[Wilderness2k]

They won't though because when I (different person) try to call, 48 minutes on hold with NO answer.

What a disgraceful shell of what once was a good company. 

[Leanne_T]

Thanks for calling, one of the team will be happy to help once they are available @Wilderness2k

Leanne.

[Wilderness2k]

I give up. Robot responses. Close my thread please, this is a **bleep**ing joke.

[Leanne_T]

Sorry we could not resolve this for you on the community @Wilderness2k

The thread will remain on the community, if you wish to close your profile you can do this within profile, my settings. 

Leanne. 

[McBarbers177]

The website is absolutely useless, every time you click on link and continue it comes up up with a  bloody apology saying its unable to continue. the app is just as **bleep**. my contract finishes next  month and I will not be renewing.