27-02-2024 02:40 PM
Why is my account and my SIM numbers connected to an email account that doesn't belong to me? When I use my email address to login, it's prompt my SIM number linked another email address and I can't changed it, that's make me feel confused.
27-02-2024 05:08 PM
Hi @Xiayi
Thanks for coming here.
Is it possible you may have registered in the past with an old email?
Our customer care team on 150 will be able to look into this for you.
Katie
27-02-2024 05:17 PM
27-02-2024 06:11 PM
What no. was it from?
28-02-2024 05:10 AM
When can you help me with this problem?
28-02-2024 08:17 AM
Hi @Xiayi,
I'd recommend contacting Customer Care on 150 to update your contact details.
They'll be happy to help. 🙂
James
29-02-2024 10:37 AM
29-02-2024 11:17 AM
Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.
29-02-2024 01:07 PM
What is CS?
29-02-2024 01:37 PM
CS = Customer Services.