Why is my SIM number connected to an email account that doesn't belong to me?

[Xiayi]

Why is my account and my SIM numbers connected to an email account that doesn't belong to me? When I use my email address to login, it's prompt my SIM number linked another email address and I can't changed it, that's make me feel confused.

[Katie_B]

Hi @Xiayi 

Thanks for coming here. 

Is it possible you may have registered in the past with an old email?

Our customer care team on 150 will be able to look into this for you.

Katie

[Xiayi]

But that's email even not mine. I don't have this email. Before I received a phone call from EE I used this email address to login. The phone call from EE said gave me more traffic at a lower price. Is it the real phone call from EE?

[XRaySpeX]

What no. was it from?

[Xiayi]

When can you help me with this problem?

[James_B]

Hi @Xiayi,

I'd recommend contacting Customer Care on 150 to update your contact details.

They'll be happy to help. 🙂

James

[Xiayi]

But I'm abroad now, so it's not convenient to call.And I once called 150, and they said I could change this information on the APP.But I can't change it after I try it now.

[XRaySpeX]

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

[Xiayi]

What is CS?

[XRaySpeX]

CS = Customer Services.