Why does the EE website never work?

[WebsiteBROKEN]

Doesn't matter if I am on my phone or computer, this website never works. I just get errors saying I can't log in or the same page loads over and over again, no matter what link I click. At this point I just want to upgrade my plan and instead I might just change providers. Anyone else always having this issue?

[Alex_M · Accepted solution]

Hi @WebsiteBROKEN 

On your browser, try clearing your cache and cookies.

If this doesn’t help, I would suggest that you get in touch with the mobile care team by calling 150 from your EE mobile or 07953 966 150 from any phone.

Thanks,

Alex

[katharinehumphr]

Me too. And clearing the cache is not an acceptable solution. I'm looking to move to, any action is extremely painful.

[AdrianM1]

Me too. It's like this every month when I want to check my bill.

[AdrianM1]

I have cleared everything from the cache & cookies & restarted Google. No change, still can't get into the EE website.

[James_B]

Hi @AdrianM1,

Welcome to the EE Community. 🙂

What happens when you try to log in to My EE?

Can you log in via the app?

James

[Leaht56]

The website is utter **bleep**e

[Leanne_T]

Hi @Leaht56 

Thanks for coming here. 

What problems are you having with the EE website? 

Are you logging into your My EE account or visiting the EE Shop online? 

Leanne.

[LordLynch]

I am getting the same problem.

 Ive used 2 different computers, and 2 different phones. Everytime I click on the Shop it says unable to log in.. This is getting very frustrating.

[Christopher_G]

Hi @LordLynch 

Thanks for trying some different devices, it sounds like this could be related to your account. I recommend speaking to our Mobile Care team so they can check everything on our side for you.

Chris