Why can’t access my account

[Mustafa72]

Why can’t access my account 

[Alex_H]

Hi @Mustafa72,

Welcome to the EE Community

Is this your online EE account you are having an issue accessing? What is happening when you try to access it? 
 

Alex

[Bruno5858]

Hi,

I finding it difficult to get into my account to view my bills however when i get to the point to get me payments i get a message telling me that something gone wrong?

[Linzi_H]

Hi @Bruno5858 

Welcome to the community.

Are you seeing the same error through the EE app and your main online account?

Can you see any information in the billing section at all? Does the error only show when you try to make a payment or look at your payments?

Linzi 

[Bruno5858]

Linzi 

accessing my account is through my laptop i attach 2 photographs to indicate the issues.
Gerard



B.E.M.BSc(Hons), PGDip SP, RTPI, MIPI

********@yahoo.co.uk

[Mod edit: removed personal details]

[Linzi_H]

Thanks for letting me know you're using your main online account @Bruno5858 

Please don't share any personal details in public view; I'm afraid no images have come through either. 

Can you explain in more detail what's happening exactly? Is it trying to view bills, or making payments where the error shows?

Linzi 

[Bruno5858]

I will try again to attach imageries relating to the issues in not getting into my account.

Thanks Gerard

Sent from Outlook for Android<>

[Linzi_H]

No images have arrived still @Bruno5858 

It might be best if you call us so we can discuss the issue you're having in closer detail.

Linzi