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Website shop not working

t6h
Explorer

I get this error every time I try and look around the ee web shop. It's been like this for months - don't they want my money? Any idea what this issue is? Nobody on the phone seems to know/care.

 

Screenshot 2023-12-24 at 10.11.00.png

5 REPLIES 5
Katie_B
EE Community Support Team

Hello @t6h

Welcome to the community. 

Have you been able to try another browser?

Katie

Same error. Works fine when logged in as my wife on her account. For some reason when I view my personal details they are in a completely different format/layout/web page to on her account.

Katie_B
EE Community Support Team

Hi @Tamsin7

Welcome to the community. 

Are you able to access the EE App OK?

Katie

Accidentally posted that reply while logged in as my wife! I can access the app itself but when I click shop I get the same message but with a red warning triangle as well. 

Leanne_T
EE Community Support Team

Thanks for coming back to us @t6h 

If this happens on another web browser, please call us again on 150 and the team will get this looked into for you. They can raise a support ticket for the EE account if needed 🙂

Leanne.