Website is broken and doesn't direct me to upgrade page

[eveyaa]

Firstly I login. Then everytime I click an upgrade button on various pages on the app or website with different browsers, it takes me from that page such as ee.co.uk/shop/mobile/upgrade to ee.co.uk/what-do-you-want-to-do-today which is just a blank page.

I just want to see my options and I don't want to call 150.

[ledwellc]

I am not even sure they accept there is an issue let alone a workaround for that issue.

All I know is, that is what I did, and it worked for me.

Colin

[Bisaac87]

Mines been doing exactly the same for months call got told nothings wrong with my account and someone would call me to upgrade missed the call as I was at work and now I don't fancy waiting for ages calling ee would rather they just fixed the obvious fault on there website 

[Bisaac87]

You posted this is August it's now December and it's still not been fixed 

[eveyaa]

Just an update in December for anyone still waiting like myself for a fix: I have had EE technical support call me at least 4 times since JUNE, I know June is when this started. Everytime they go through troubleshooting, they say they thought it was fixed, blah blah blah, yet still nothing has changed. I haven't had a call for a while now, so I am guessing they have given up... For anyone looking for a fix themselves, this is an EE account issue, one they have not been able to fix, so you have 2 options: Call them to upgrade, or leave EE. At this point I am leaning towards the latter with their customer service.

[ledwellc]

You could always try my previously posted workaround 'fix' which is exactly what I used and now my account works as it should.

Put simply it was to create a new online account with a new email address, then call tech support and ask them to merge the two accounts. The resulting new account then works as it should, but with all the previous details from the one which was not working.

[Tucks66]

I tried this fix, they said it would be done within 7 days, it has been 10
working days today and nothing works still and now I have two online
accounts, sadly I've just had to request my PAC code today as its a bit
daft having to do all of this just for basic account functionality.

[ledwellc]

On the new account yeah? not the old one.