Website error

[boudi_77]

It is 2025 and I have the same error. Unfortunately, we couldn't log you in, but you can still buy or upgrade - just choose what you want to do. 

One of the worst websites for a phone company I ever come across, for Weeks I fail to upgrade because of this error..and no I wont call them for an upgrade it is my right seeing the options here instead of getting an error...time to leave EE

[boudi_77]

You nevrer been able to solve this error, and instead keep asking people to call 150..it is shameful!

[boudi_77]

No an error with your website that hundreds of people are reporting! 

[Rach_H · Accepted solution]

Hi @boudi_77,

Welcome to the Community!

I appreciate it isn't ideal when you're not able to complete your upgrade online, but if you get in touch with our team then they can look into why you're having the issues you're having, and work to get this resolved.

Rach

[boudi_77]

I called 3 times already, no one knows what is error is about. You can try yourself...and this error has been for nearly a week now...It is surprising for a company of the size of EE..I have been with you for 16 years, it is unacceptable

[franksta99]

I'm having the same issue can't log in on web or phone, literally just reloading my page or tries loging me in on my phone over and over, no solutions found as of yet

[Chris_B]

@franksta99  Have you spoken with customer support about this ?   Have you asked them to reset your online account ?   It’s an account issue that you can’t resolve yourself.  

[MBEE]

Not 'solved' in the slightest. Never has been.

I was about to start a new thread to moan about this when I realised that simply searching for "website is sh*te" would probably get me to an existing one...and *BAM!* Here it is.

I've been with EE since before the very beginning (previously Orange), and whilst the broadband and CS has largely been great, the website has always -and I do mean always- been a complete and utter dog; that's across all mobile devices, laptops, tablets I've ever used; everything. 

Standard experience today:
enter login credentials, watch the exciting, spinning, buffering balls spin about for way longer than any other site, then get greeted with nothing
(page still asking me to 'log in', mind; I AM logged in...) :

refresh the page; watch the spinning balls some more; get a tantalising glimpse of the bills page which immediately disappears in the blink of an eye; watch the spinning balls some more, and then this:

...I'm just trying to view my damn3d bill... 😑

[Linzi_H]

Hi @MBEE 

I know it can become quickly frustrating if things aren't working as they should be.

If you're seeing the same errors through your main online account and the EE app, have you been in touch with our team directly to report this? It sounds like you may have, and if so, what was the advice given?

Linzi 

[MBEE]

No no no, that's not the point though, is it?

Why should I or anyone else need a 1-2-1 to try to fix this nonsense for just the individual when it's clearly broken for the many?

As I  mentioned, it's been the same way since forever and as @boudi_77 mentions above, scores of users have been reporting it. If the above's not enough, have a browse here: 

https://community.ee.co.uk/t5/EE-app-and-website/Website/td-p/1419486/page/4 

or here:
https://community.ee.co.uk/t5/EE-app-and-website/Can-t-access-store-can-t-use-website/m-p/1545403#M6... 

Madness.