So once again it appears that the EE system can not be used to manage my business phones. When I finally got logged on, which was a nightmare in itself, it will show me the phones on the account, their current data usage, but nothing else.
Addons - it says "Sorry, we were unable to complete your request right now. Please try again later."
Further usage - it says "Sorry, we were unable to complete your request right now. Please try again later."
Bills - shows the page header and footer, with no content.
Help system - try to contact them - you just go into an infinite loop, click on the page to contact them and end up back ont he same page.
Help system page says they are experiencing a higher level of calls than usual. But their call centre is closed.
Then you have to work out how to get back onto their site, because it starts asking you to log on again.
In the app, trying to access usage and addons simply says "Something went wrong - please try again". The same message as yesterday. And no doubt it will be the same message tomorrow. Incredible.
Its pitiful that a company like EE cannot manage a basic account management website or app. Sadly it has not got any better over the years my company has been with EE.
Has anyone got working access to their account?
Jeremy
