Community Activity

Is the domain info.ee.co.uk genuine?

I received an email from no-reply@info.ee.co.uk telling me that my direct debit is no longer active. This is nonsense - the DD remains active. I've been with EE for decades. So what gives? If it's genuine, is EE known for making mistakes of this natu...

willmow by Established Contributor
  • 13 Views
  • 2 replies
  • 0 Helpful

Taken deposit

Just ordered a new pay monthly phone ..EE have taken the 50 pounds upfront payment .. but I have had no confirmation email for my order and it's not letting me go to the confirmation page on the site ...  

E-sim not downloading

Hi there! about a week ago my phone lost all signal and was unable to function as a phone- I could connect to wifi but that was about it. My father - whose account this is, contacted EE repeatedly for help and after a few days I was sent a new handse...

Pawlik3 by Explorer
  • 18 Views
  • 2 replies
  • 0 Helpful

Child not received promised additional items.

Appalling customer service and am in contact with the communications ombudsman, putting together a case. We renewed my son's contract and were told we would be emailed redemption codes to claim a watch and supercharger and that it may take some weeks...

Prestatyn 4g signal gone again this weekend

Another weekend cant use internet off wifi as 4g not even registered on speed checker! On bottom of campsite getting poor 5 g signal a548andtoo road same a547 but around the site its dead . Got 3 bars and 4g marker on new iPhone.lots others on site s...

Oggys64 by Established Contributor
  • 53 Views
  • 5 replies
  • 1 Helpful

Resolved! Activate Discovery Plus

I still can’t activate my Discovery Plus, the links seem to take me round in circles. what am I doing wrong? 

ckings79 by Investigator
  • 449 Views
  • 6 replies
  • 3 Helpful

my simcard is inactive and closed

Hi all,I purchased my EE SIM card several years ago while outside the UK. I used it primarily to receive SMS, but it was deactivated about a year ago, and I haven’t received any SMS since then.Is there any way to have it reactivated?I now live in Aus...

MhdChp by Explorer
  • 17 Views
  • 1 replies
  • 0 Helpful