My iPhone ee app says I have 17GB left of 60GB 🤔

Profile closed · ‎11-12-2024

I have a 20GB a month account but app suddenly says I have 60GB is this an error because it says I have 17.1 GB left of 60GB surely thats wrong it should be 20GB 🤷🏼‍♂️ any ideas anyone 🤔.

Chris_B · ‎11-12-2024

@Profile closed Text BALANCE to 150. What does it report back ? Also text AL to 150 and what does that report back ?

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Profile closed · ‎11-12-2024

Thankfully it says 17.1 gb of 20GB looks like my apps wrong thankfully 👍🏻.

Thanks

XRaySpeX · ‎11-12-2024

Is it on contract or PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Profile closed · ‎11-12-2024

Contract £9.70 a month for 20GB I think its the app that’s messed up, I texted balance to 150 and it was correct on there.

Michael_D · ‎12-12-2024

Hi @Profile closed

If you login through the website, does it show the 60GB allowance or the 20GB?

Michael

Profile closed · ‎12-12-2024

Just checked now it says 60GB I have never asked for it to be 60GB which is confusing do you think I should phone the call center ? My next month bill is still £9.70 the same price.

Michael_D · ‎12-12-2024

If the price is still showing the same, I wouldn't worry about it @Profile closed.

If you are getting more data than expected, we'll leave it like that. I'd only be concerned if you were getting less than agreed or the price was higher.

Michael