Web site is a joke

[Colstalex]

Seems to have faults daily. Today I have something stuck in my basket, I delete it and it takes me away from the page, I click on shop, sim only and it takes me back to my basket with the item still there. Have cleared browser history etc but has made no difference. Sometimes the shop won’t even load. Everyday there is an issue in some place or other, worst site of all the networks for reliability. 

[Katie_B]

Hello @Colstalex. 

Thanks for coming here. 

Are you able to try another browser?

Katie

[Colstalex]

Yes, different device, different browser, same issue

[Leanne_T]

Hi @Colstalex 

Thanks for coming back to us. 

Does the basket still show the item when using a different browser? 

Have you cleared all history and logged into your EE account? 

Leanne. 

[Colstalex]

Yes shows up on a different browser and using a different device. Only appears when logged in.

I cleared browser history and it made no difference, only happens when logged in.

[Leanne_T]

Thanks @Colstalex 

In this case, we would need to get your EE account looked into. 

To do this, please call us on 150 and our mobile guides can run through some troubleshooting and raise a support ticket if needed. 

Leanne.

[Colstalex]

I will forget it. I really don't have the patience to explain all this to someone in a call centre.

[Leanne_T]

Hi @Colstalex 

The team will have access to your EE account and help you get this sorted. 

Thanks. 

Leanne.