Hi,
None of the answers to other posts with this vague error message solve my issue.
I want to add a new SIM to my account for my daughter. When I visit the page for SIM only it asks me to log in (again) to buy the deals for existing customers, at which point the following error occurs after I log into again:
“Unfortunately, we couldn't log you in, but you can still buy or upgrade - just choose what you want to do.”
1. I am an existing customer.
2. I can log into the website and the app and access my account data, it just seems you don’t want to sell me any further products lol
3. I have reset my password
4. I tried to get the package I wanted from an online representative but they could not see the package I wanted to sign on for.
Is the problem on my end or yours? What can we do so that I can log in and buy things?
