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Unable to upgrade

Deanc2
Visitor

‎23-09-2022 07:09 PM

My contract ran out early this week yet I cannot upgrade on line. Chat has been useless, app is useless. I could ring up, but these days it’s easier to sort out a new contract on line, which doesn’t seem to be the case. Pretty poor since I’ve been a customer since 2006. Anyone else had an issue trying to upgrade once your contract has ran out? I’ve sent emails but no response 

0 Helpful
1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎23-09-2022 07:28 PM

Hi @Deanc2 

What message do you receive when you try to upgrade? 

If you text UP to 150 does it say you're eligible for an upgrade?

You might need to call EE CS on 150 if you cannot upgrade online.

Thanks 

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.