Unable to log onto app or via website

[Michael_D]

Hi @squeekyneeds.

Thanks for coming to the community.

What is happening when you try to login to your account through the EE app or website? Do you see any kind of error message? Have you tried to see if the same thing happens on another device or browser?

Michael

[Chris_B]

@squeekyneeds  If you can login via the website also you’ll need to ask customer services to reset your account.  

[squeekyneeds]

I have not been able to access my account for over a month now

[Debbie_G]

Hey @squeekyneeds 

What happens when you try logging into your account through the EE app or website? 

Have you tried to log in using another browser or device? 

Debbie 🙂