Unable to claim a free boost

[Gutley]

When I try to claim my latest free boost, I get the two boxes with 50 minutes or 500MB but am unable to click either of them. Never had trouble in the past.

[Ruisousa]

I have the same problem

[Katie_B]

Good morning @Ruisousa. 

Welcome to the community. 

Does this happen in both the My EE app and online?

Katie

[GrahamH77]

 

I also can’t claim boots in app or online.

I can’t even try the text option as it’s my fathers phone and his in hospital and his unable to text (due to him being elderly.)

[Katie_B]

Hello @GrahamH77. 

Thanks for coming to the EE Community.

What happens when you try to select?

Do you have boosts already active, if yes how many?

Katie 

[GrahamH77]

It’s all grey, and you can’t select at all.

No boosts been used before as it never lets me choose.

[Katie_B]

Thanks for getting back to me @GrahamH77. 

Do you have a pack active?

Katie

[GrahamH77]

I top up on the 21st with £10, but even when it runs out i can’t claim then the boosts go back to 0/3.

Habe 56mins remaining at the moment.

Ive had the phone since march 2020 and lost out on the boosts as i can’t activate them.

[Katie_B]

Hi @GrahamH77. 

I would recommend giving us a call so our customer care team can look into this further.

Katie

[Denise1709]

Can’t claim my boost

[Leanne_T]

Hi @Denise1709 

Thanks for coming here. 

What happens when you claim the boost? 

Leanne.