Two EE ids

[hazzabhoy]

Hi I have 2 EE ids one for mobile and another for BB. I moved home and the homemove couldn’t be done on New EE so set me up with new BB account with another separate email being used. Have had 2 guides attempt to fix it but still have to log in twice to manage account.

Since the last time someone did something on the account I can’t do anything on mobile account won’t let me add a watch etc. can anyone help?

[Madchemic43]

Will you raise a complaint form? 

[Madchemic43]

Complaint raised.

Let’s see how long this will take. 

Why am I receiving emails about “wonderful EE app”, if clearly you can’t make it work for me? 

Or anyone else that is “in the same boat” as you love to say. 

Just resolve the issue already. 

[Madchemic43]

Ticket was raised on 17 th of October. Calling for the 9th time tomorrow because i was said on Thursday that if ticket is not resolved in 5 working days to give a call and this will now progress to urgent resolving.

Truly amazing service that this can’t be sorted after a month. 

[Nikolauus]

Any update? Same issue with mine (openreach cancelled the original BB order on activation day due to a system error something along those lines) - thus another account was created, which cannot be linked to my existing EE ID (on which my mobile sits) as they’ve still not cancelled the original BB order… False promises and ever changing deadlines!

Now they’ve set the new BB order up on a separate EE ID which is a whole new can of worms - I’ve received texts saying my multi product discount has been removed due to the original BB order being cancelled by openreach, and now I fear since I can’t link the two, I’ll be liable for increased costs - laughable honestly!

[Leanne_T]

Hi there @Nikolauus 

I am very sorry this has happened and you have been given a new EE ID. 

Have you been in touch with our broadband guides since you received the text message to let you know the multi-line discount is being removed? 

If you can get in touch, the team will get this looked into and see what can be done to help. 

Leanne.