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Trying to upgrade

GEORGETHOMASON
Visitor

‎27-05-2026 11:15 PM

On the app when I click on shop and then phones, it redirects me to the website, then when I click log in it says we could not log you in? 

This did not happen as of 4 days ago when I last browsed.

I am trying to upgrade and I want to do it soon, please help.

Thanks

0 Helpful
1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎28-05-2026 08:07 AM

@GEORGETHOMASON  Try clearing the browser history and cookies. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.