Trying to look at Upgrades/Additions but the online store isn’t loading?

Jcummins87 · ‎29-03-2023

Trying to check on my upgrade options and any additional tech to add to my contract and the website and app just keeps reloading a page stating “Something new is coming” and asking me to sign in again to EE? Ive tried multiple browsers and different ways of signing in but the store just won’t load.

Northerner · ‎29-03-2023

Hi @Jcummins87

If you are trying at 12.21am the site is likely down for maintenance.

Try again after 9am.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎29-03-2023

Hi @Jcummins87

If you are trying at 12.21am the site is likely down for maintenance.

Try again after 9am.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

clackers · ‎04-09-2023

Why is the site so often down after normal hours? I was trying to upgrade at 2230, and then it stopped working. I've seen this so many times before ... how long does a deployment take?

Leanne_T · ‎05-09-2023

Hi @clackers

Thanks for posting.

Can you access your upgrade options this morning?

Leanne 🙂