Trying to look at Upgrades/Additions but the online store isn’t loading?

Jcummins87
Visitor

Trying to check on my upgrade options and any additional tech to add to my contract and the website and app just keeps reloading a page stating “Something new is coming” and asking me to sign in again to EE? Ive tried multiple browsers and different ways of signing in but the store just won’t load.

1 SOLUTION

Accepted Solutions
Northerner
EE Community Star
EE Community Star

Hi @Jcummins87 

If you are trying at 12.21am the site is likely down for maintenance. 

Try again after 9am.

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

3 REPLIES 3
Northerner
EE Community Star
EE Community Star

Hi @Jcummins87 

If you are trying at 12.21am the site is likely down for maintenance. 

Try again after 9am.

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Why is the site so often down after normal hours? I was trying to upgrade at 2230, and then it stopped working. I've seen this so many times before ... how long does a deployment take?

Leanne_T
EE Community Support Team

Hi @clackers 

Thanks for posting. 

Can you access your upgrade options this morning? 

Leanne 🙂