Trying to access my account

[Colin_He]

I am brand new to EE my mobile phone number was ported over on Friday

I recieved a text message to say my plan was available online however i am unable to view it 

i cannot link my phone to my account

 do i try using the temporary number i recieved with my sim then my ported number

thank you

[Michael_D]

Hi @Colin_He 

Welcome to the community.

If the number has ported over, it would normally be a case of using that number, but there is no harm in trying the temporary one.

What do you see when you try to link the number?

Michael

[Colin_He · Accepted solution]

Hi Michael thank you for replying 

I have managed to get access now 

i had help from technical support who linked me manually 

[Michael_D]

Brilliant news @Colin_He, thanks for the update.

I'm glad to hear it is sorted.

Take care and enjoy the rest of the weekend.

Michael