Trouble porting esim on O2 to esim on EE

[TwiceNightly]

Hi there,

I joined EE on Wednesday and as part of joining I am porting my old number from O2 to EE. I submitted the PAC code, downloaded and activated my EE esim and it said it would take 1 working day for the port to complete.

Here I am on Friday and nothing has happened yet? I got a text this morning saying 'Great news, your EE services are now fully activated" but when I look in my phone settings my old number is still on O2 and my temporary new EE number is on EE.

I turned off the O2 esim and texted NUMBER to 150 from the EE esim to double check and the EE esim is still the temporary number.

Not sure what to do? Even though I'm pay monthly I have no access to live chat and if I call it's currently a 50 minute wait.

Help!

[bristolian]

Your new EE SIM will have a temporary number assigned when you first receive it. If a PAC was supplied as part of the order, that will be submitted when you first activate the new SIM onto EE's network.

A port-in date will be set then, usually the following working day. This assumes activation during normal working hours - if during the evening, add an extra working day to these timescales.

There is no access to individual customer accounts on this public internet forum, so your best bet is to put your phone on speaker or hands-free while you queue for a CS agent. They will have access to your individual account and can advise further.

[Christopher_G]

Hi @TwiceNightly 

Welcome to the community.

Just to add a little more to @bristolian's post - it can take up until midnight of the port-in day for everything to go through fully. You may get 'split service' where you can make calls on your old SIM, but receive them on the new one (or vice-versa).

Hopefully, it all goes through soon for you. Keep us updated please.

Chris

[TwiceNightly]

Thanks for the replies. I called and sorted it.

The guy on the phone said that they have had many calls where people signed up to port their number across on the website and it just didn't happen, this is what happened to me.

So he now put the request through manually and hopefully I'll be ported by Monday.

[bristolian]

A PAC submitted today, Friday 31st, will not be ported by Monday 3rd.

It will be ported on Monday 3rd. Ports occur on working days, not weekends.

[TwiceNightly]

Well pardon me. Friendly here isn't it 🙄

[Christopher_G]

It seems to me that @bristolian is only trying to set your expectations here, @TwiceNightly. He's right in pointing this out, as number ports don't go through over the weekend.

I don't think there was any unfriendliness here. 🙂

Fingers crossed the port goes through without a hitch on Monday.

Chris