Trade in

[Gregog]

Hi guys sorry for the question looking to upgrade from my 14 pro max to the 15 pro max it says they offer up to £336 will that money if I did get offered it go to my bank or just my ee account please 

[Christopher_G]

Hi @Gregog 

Welcome to the community.

When you trade in a device, you can choose to have it as cash back, as a BACS transfer into your bank account, credit or money off your monthly bill.

Chris

[Gregog]

Hi Chris to get the money offer does my phone need to be out of contract to receive the offer and if I’m in contract I just up grade free

[Gregog]

Hi Chris does the phone need to be out of contract for the money offer and if in contract just upgrade free and give the old phone back 

[Christopher_G · Accepted solution]

You can trade a device in, even without upgrading, @Gregog 

If you want to upgrade and keep your old device, you can do that too.

Chris