Hello @Inamkhan ,
This is not customer service, you need to either speak to them or order a phone with a trade,your old phone at the same time, but wait for the return package and once you get the new phone and have made sure that you are happy with it and have it all up and working and have the return package a, they will then check the old phone to make sure of the condition etc.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
