Topup not working on 2nd product

[AndrewN1]

I have 2 mobile phone products. On the app I select the 2nd product and select top-up. However the top-up screen defaults to the first product. So no way to top-up the 2nd product. This has worked fine for years. I am thinking this is a bug? Any ideas?

[XRaySpeX · Accepted solution]

In your online MyEE from the Menu click on the "Switch A/c" drop-down & cycle thro' the a/c nos. until you find  the 1 you want, where you can confirm the mobile no. you want from A/c Settings > Manage Numbers. 

[AndrewN1]

When my iPhone is in Portrait mode the menu icon does not show. I turn the phone to landscape mode the menu item appears. I have now topped up in landscape mode.  Success

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

[Poleaxe]

This doesn’t seem to work on the iPhone app. I select the appropriate device and select top up next to it. It then goes to a website but another device phone number is displayed. 

it always worked fine until the last update. 

[James_B]

Hi @Poleaxe,

Welcome to the EE Community. 🙂

Do you see the same problem with My EE online?

James

[Poleaxe]

No. It seems to work with the web based view. It’s the app when it ‘hands over’ to the web based section. 

[XRaySpeX]

Well, @Poleaxe , I did say use the online MyEE, not the app.