Am I the only one utterly fed up with the EE website and app? Nothing works properly. Firstly it can be almost impossible to log in. The process of entering username, password and passcode can be completed but more often than not the process just takes me back to the site homepage with a request to login. This applies to both the website when using my laptop and when using the app on my phone. If the login process does actually let me in to my account it can then be almost impossible to navigate to new pages or access information I need. It either just keeps me in the same location time after time or takes me back to the home page with another request to login. Even if I do manage to navigate to the page I need the whole thing is badly designed and laid out. I have used many service provider websites for banks, BT, water company, energy providers, motor and home insurers, NHS, vehicle satellite trackers, breakdown service providers, car dealers, HMRC, DVLA etc etc and never have I come across anything as unpredictable, unreliable and badly designed as the EE offering. None of my current service provider websites present any problems at all apart from EE. It really does need sorting out. And the usual, try clearing your cache and cookies or try using a different browser just won't wash with me (anyway I've tried both with no success). It is the website and app that are the problem. I never had any issues like this while I was with BT and now regret making the switch a few months ago as I was persuaded to do. If it doesn't improve it will be a deal breaker when my contract is up for renewal.
