The new My EE app

[Leanne_T]

One little tap for complete control and all the help you need

When life’s moving fast, you need a super-speedy way to manage your account and get help. And with the all-new My EE app, you’ve got just that. It gives you the power to look after your EE account, quickly and easily. It gives you a more personalised experience and it’s got a brand-new look and design that makes it easier to find what you need the second you log in.

The new My EE app also helps you get more from EE, making it easy for you to find the best deal that suits you, understand when you are eligible to upgrade and with access to exclusive offers, you’ll not only save money but time as well– Result!

And that’s not all. With our new Rewards area, you’ll be able to enjoy awesome perks and the chance to win money-can’t-buy experiences. There’s even more great stuff from exclusive partners coming your way in 2023, too.

On top of all that, we’ve simplified all the great content and functionality within the app to make it quicker and easier to use than ever before.

Welcome to the new My EE app, the simple way to manage your account and get help pronto.

What has improved in the new My EE App?

•  New Design

A brand new look and design that makes it easier to find what you need the second you log in.

• EE Shop

We have made it much easier to access the EE Shop. With this, we can offer you a better experience for Upgrade, Additional line & SIM Only journeys. Once in this space, you will benefit from the newly designed experience

•   Rewards Hub

‘EE Up’ experience is now simply ‘Rewards’, the place you can access all those lovely little extras

When can I download the new app?

If you have enabled auto updates on your app then, once this version has been rolled out to you, you will log in and see the new experience. If you have not enabled auto-updates, we will provide you with a few prompts to update the app

[Wayneb85]

iPhone 13 Pro

[Leanne_T]

Thanks @Wayneb85 

A small number of customers are seeing a notification on their device after updating their My EE app. We are investigating why this notification is displaying incorrectly, and we’re working to fix this.

Leanne.

[Wayneb85]

Thanks 

[schm1dt]

Why, exactly, did EE now decide to add a rather unprofessIonal, cheap-looking and slow animation to the My EE app every time it's opened? Now I have to wait for this rather unremarkable and useless animation to complete every single time I open the app, which takes a good few seconds that will add up over time as I keep launching the app into a rather significant waste of time. I'm seriously considering just uninstalling the app at this point and using My EE via my phone's browser instead, given how much worse the app seems to have gotten over the past month or two.

[Username5025]

Triggered over an animation and a few seconds. 😂😂 uninstall mate. Use those few seconds and make it longer by logging in on your browser. 😂😂

[Calvinmiller76]

I like it I think it looks good. 

[schm1dt]

Seeing a though you've failed to understand this, I'm going to make it clear that, on it's own, the animation isn't too big of a deal despite how unprofessional and cheap it looks. The reason I'm so annoyed about it and the app in general is because of how much worse it's gotten across the board for performance since they released the redesign, as though EE are actively choosing not to prioritise more pertinent concerns here.

The app's performance is absolutely abysmal, even on a high-end processor/SOC(The Apple A15 in my case), with significant stuttering and lag when scrolling and less fluidity animation-wise than one would expect as a result of experiences with other, more performant and fluid apps(including the old My EE app). suggesting that very little thought was put into optimising the app at all on any devices.
Then, EE decided that it'd be more important to add this horrendous animation instead of prioritising any improvements to the app's performance/fluidity, which would have actually given a tangible benefit to the user and made the app more pleasing to use across the board.

[Christopher_G]

Hi @schm1dt

We're making changes and updates to the new app all of the time. It's work in progress, hopefully you'll see some improvements soon.

Thank you for your feedback.

Chris

[Username5025]

Animation not that big a deal yet you end the post dwelling on it. 😂

app works perfect for me. Much simpler. Everything needed is on the main screen. The old one on sub sections. 

Lag and stuttering. 😬

[Wayneb85]

Why do I keep having a number in the top right hand corner of the app on my iPhone home screen. I’ve deleted the app and reinstalled it, went to see if I had a notification in the chat which I didn’t and even pressed clear and it is still there. So annoying as I like a clean look, everything in folders and without notifications.