The new My EE app

[Leanne_T]

One little tap for complete control and all the help you need

When life’s moving fast, you need a super-speedy way to manage your account and get help. And with the all-new My EE app, you’ve got just that. It gives you the power to look after your EE account, quickly and easily. It gives you a more personalised experience and it’s got a brand-new look and design that makes it easier to find what you need the second you log in.

The new My EE app also helps you get more from EE, making it easy for you to find the best deal that suits you, understand when you are eligible to upgrade and with access to exclusive offers, you’ll not only save money but time as well– Result!

And that’s not all. With our new Rewards area, you’ll be able to enjoy awesome perks and the chance to win money-can’t-buy experiences. There’s even more great stuff from exclusive partners coming your way in 2023, too.

On top of all that, we’ve simplified all the great content and functionality within the app to make it quicker and easier to use than ever before.

Welcome to the new My EE app, the simple way to manage your account and get help pronto.

What has improved in the new My EE App?

•  New Design

A brand new look and design that makes it easier to find what you need the second you log in.

• EE Shop

We have made it much easier to access the EE Shop. With this, we can offer you a better experience for Upgrade, Additional line & SIM Only journeys. Once in this space, you will benefit from the newly designed experience

•   Rewards Hub

‘EE Up’ experience is now simply ‘Rewards’, the place you can access all those lovely little extras

When can I download the new app?

If you have enabled auto updates on your app then, once this version has been rolled out to you, you will log in and see the new experience. If you have not enabled auto-updates, we will provide you with a few prompts to update the app

[Darkomac]

Not good app been down for ages I can't see my balance and my mins that are left . It's as if the staff that are updating it don't Ken how to do it iv been trying to look at my app for the last three month 

[kcurrie65]

Try uninstalling the app and re install it. That might help. That said mine nevers shows my data on my mifi dongle despite several calls to the tech team. My other sims are ok

[cogsinister]

''When life’s moving fast, you need a super-speedy way to manage your account and get help...'' it starts

my god   ..... what a patronising and condescending pile of utter nonsense.... no matter how much you can attempt to gloss over everything as nicey picey rosey wosey.... your  customer service  is complete and utter **bleep**e.... no one has a clue ... '' hold on we will put you on to our other department  who has just come out of play school who will  help you.. have a nice day... etc....to which you are given the E script of  **bleep**e and then palm you off to another department  who will then just erm and erm before he puts you through to to other useless bloody clown who does not know if it is Saturday or   jogging pants..
EE and BT you would of thought....
you know  you just would of thought...... some knowledge some dynamicism     some twinkle of some  answer to a question... nope... but they did try to sell me another phone.....

[Christopher_G]

Hi @cogsinister 

What is the problem that you're having? We'll do our best to try and help you.

Chris

[-Batman-]

Why doesn’t the EE app load on my 4G iPad once it’s ran out of data. App refuses to even load to gift myself more data. Old app it wasn’t an issue and worked flawless 

All I get is this on the New EE app

[Leanne_T]

Hi @-Batman- 

Thanks for coming here. 

Can you access the My EE account online on the iPad? 

Are you trying to purchase extra data through the My EE app? 

Leanne.

[-Batman-]

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@Leanne_T wrote:

Hi @-Batman- 

Thanks for coming here. 

Can you access the My EE account online on the iPad? 

Are you trying to purchase extra data through the My EE app? 

Leanne.

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Hi Leanne

I was trying to access the My EE app to gift my iPad more data from my mobile account.

Once out of data the My EE app won’t open I just get that above that was a screenshot 

It doesn’t even get to where it logs in with FaceID 

The old style worked and logged in fine when your device was out of data 

[Chris_B]

@-Batman-   Close the app fully down not just come out of it.    Ie open up the carousel and swipe up to fully close it. 

[-Batman-]

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@Chris_B wrote:

@-Batman-   Close the app fully down not just come out of it.    Ie open up the carousel and swipe up to fully close it. 

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Ok will try that next time and report back Chris

[cogsinister]

No, you cannot.