The new My EE app

[Leanne_T]

One little tap for complete control and all the help you need

When life’s moving fast, you need a super-speedy way to manage your account and get help. And with the all-new My EE app, you’ve got just that. It gives you the power to look after your EE account, quickly and easily. It gives you a more personalised experience and it’s got a brand-new look and design that makes it easier to find what you need the second you log in.

The new My EE app also helps you get more from EE, making it easy for you to find the best deal that suits you, understand when you are eligible to upgrade and with access to exclusive offers, you’ll not only save money but time as well– Result!

And that’s not all. With our new Rewards area, you’ll be able to enjoy awesome perks and the chance to win money-can’t-buy experiences. There’s even more great stuff from exclusive partners coming your way in 2023, too.

On top of all that, we’ve simplified all the great content and functionality within the app to make it quicker and easier to use than ever before.

Welcome to the new My EE app, the simple way to manage your account and get help pronto.

What has improved in the new My EE App?

•  New Design

A brand new look and design that makes it easier to find what you need the second you log in.

• EE Shop

We have made it much easier to access the EE Shop. With this, we can offer you a better experience for Upgrade, Additional line & SIM Only journeys. Once in this space, you will benefit from the newly designed experience

•   Rewards Hub

‘EE Up’ experience is now simply ‘Rewards’, the place you can access all those lovely little extras

When can I download the new app?

If you have enabled auto updates on your app then, once this version has been rolled out to you, you will log in and see the new experience. If you have not enabled auto-updates, we will provide you with a few prompts to update the app

[Leanne_T]

Hi @-Batman- 

Is the app up to date? 

Can you gift data using your My EE account online? 

Leanne.

[-Batman-]

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@Leanne_T wrote:

Hi @-Batman- 

Is the app up to date? 

Can you gift data using your My EE account online? 

Leanne.

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Hi Leanne

App is fully updated latest being yesterday as you can see in the screenshot the receiver section doesn’t have the yellow arrow on it so when you try and select nothing happens. it’s the same on my iPhone and iPad 

Website worked fine it was what I had to do to gift data 

Also tried deleting app and installing again made no difference 

[James_B]

Hi @-Batman-,

Our My EE team are aware of this issue and a fix will be rolling out in a forthcoming update.

Thanks

James

[Altruist]

They seem to think the app’s great, easy to navigate, and intuitive, nothing could be further from the truth, and the downtime for the updates is unreal.

[Username5025]

Hunt for it? You Class pressing mobile plan on the Home Screen as hunting for it? 

[-Batman-]

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@Altruist wrote:

They seem to think the app’s great, easy to navigate, and intuitive, nothing could be further from the truth, and the downtime for the updates is unreal.

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Bring back the old app this new version is so much backwards user friendly 

[MatthewAtkinson]

Why would you go to Mobile Plan to get the view of everyone's data in the Family? I'd imagine that would just tell me how many minutes, texts and how much data I have on the plan. And indeed that is what it does.

If you scroll down it shows your own data usage (or to be more exact, the data usage of whichever random account it starts you off in), but to get an overall view you've got to pretend you're going to gift data, assuming you find that.

I looked everywhere for the option to view everyone, which was always the first thing I looked at in the old app, and they just seem to have missed it off.

As others have said, the old app was noticably better, more designed for what customers are likely to want. The new one feels like it's designed for what EE wants. Not very customer friendly at all.

[kcurrie65]

Surely this is good ? I think it is meant to log you out after a period of inactivity for your own account security 

[Wayneb85]

I asked a question via the app but the red 1 message icon won’t disappear, I’ve tried to clear the chat but it won’t, tried to reinstall the app after deleting but it’s still there, tried to report a bug via the app but a red box appears on the website I’m directed to and says permanently deleted

[Christopher_G]

What kind of phone are you using, @Wayneb85?

Chris