The new My EE app

[Leanne_T]

One little tap for complete control and all the help you need

When life’s moving fast, you need a super-speedy way to manage your account and get help. And with the all-new My EE app, you’ve got just that. It gives you the power to look after your EE account, quickly and easily. It gives you a more personalised experience and it’s got a brand-new look and design that makes it easier to find what you need the second you log in.

The new My EE app also helps you get more from EE, making it easy for you to find the best deal that suits you, understand when you are eligible to upgrade and with access to exclusive offers, you’ll not only save money but time as well– Result!

And that’s not all. With our new Rewards area, you’ll be able to enjoy awesome perks and the chance to win money-can’t-buy experiences. There’s even more great stuff from exclusive partners coming your way in 2023, too.

On top of all that, we’ve simplified all the great content and functionality within the app to make it quicker and easier to use than ever before.

Welcome to the new My EE app, the simple way to manage your account and get help pronto.

What has improved in the new My EE App?

•  New Design

A brand new look and design that makes it easier to find what you need the second you log in.

• EE Shop

We have made it much easier to access the EE Shop. With this, we can offer you a better experience for Upgrade, Additional line & SIM Only journeys. Once in this space, you will benefit from the newly designed experience

•   Rewards Hub

‘EE Up’ experience is now simply ‘Rewards’, the place you can access all those lovely little extras

When can I download the new app?

If you have enabled auto updates on your app then, once this version has been rolled out to you, you will log in and see the new experience. If you have not enabled auto-updates, we will provide you with a few prompts to update the app

[WhoKnows05]

Looks cool but it got   complicates things became confusing and compounded. I'm having a personal issue with is; after updating, it suddenly says I am not eligible for update, but when I called to find out, I was told I'm qualified as I should be. To upgrade I have to call in, which I don't find comfortable 

[Christopher_G]

Hi @WhoKnows05

What happens when you log into your My EE account through the desktop site?

Chris

[UserError]

Seems to me we moved from a functioning easy to read app to a jargon loaded non-functioning one. It’s ok to keep “style” updated to modern times.. but please, can we get the basics right? Give me my account data not a load of zeros… if a text of AL to 150 gives me the right balances.. why can’t the app? 
thanks for any assistance. 

[-Batman-]

Why doesn’t the new app let you on the EE app once you run out of data.

Old app once no data I could log on and gift more data now I can’t new app won’t even login 

[James_B]

Hi @-Batman-,

I've had confirmation that My EE is still zero rated for EE mobile data.

If you're still seeing this issue, please get in touch with Technical Support so the team can raise a ticket for you.

Thanks

James

[schm1dt]

Whatever, seems like you have a hard time with reading comprehension if that's all you managed to get out of my post. Anyways, seems like I ended up being right after all since EE's gone and removed that animation now. The app's performance isn't the greatest still though, but it is better compared to when I last used the app (around when I was complaining about the animation/performance stuff). There have been some nice tweaks to the fluidity of UI animations, particularly when overscrolling to the top/bottom of pages, although some stutter/lag is still present in the app generally which is a shame to be honest.

[Yildo1]

Hello I’m just updating my phone and now I can’t see my EE app 

[kcurrie65]

I just tried logging in the new. Says its getting an upgrade at the moment 

[Leanne_T]

Hi @Yildo1

Can you access your My EE app this morning? 

Leanne.

[Crampy92]

i found this ok