The Dreaded EE App

[Podge4]

All the time I have been with EE I still can't access my bill. Every time it's there's a problem try later. The only advise I've had is restart phone or install updated app. All of which I have done and it doesn't work.

Reading some comments I can see I'm not the only one so EE GET IT SORTED ASAP as I'm extremely **bleep**ed off and on the verge of Changing provider🤬🤬

[James_B · Accepted solution]

Hi @Podge4,

Can you access your bill if you log in to your EE account via your web browser?

James

[Podge4]

Yes I can. Just tried it just now

[Podge4]

Yes I can.

[James_B]

That's great @Podge4 

If you view the app in your app store, are there any updates available?

James

[Podge4]

No. 

[James_B]

What app version are you using @Podge4?

Is it Android or iOS?

James

[Podge4]

Android 

[Leanne_T]

Hi @Podge4 

In this case, please call us on 150 and our technical support guides can run some troubleshooting and open a support ticket for the EE app to be looked into for you if needed. 

Leanne 🙂

[Podge4]

Can you not set up an investigation into the app from your end as I'm obviously not the only one having this problem.

Thank you,

Podge.